CARDINAL HEALTHCARE

Cardinal wanted to rebuild its wireless program from the ground up: Deploy new technology. Streamline efficiencies. Reduce costs. With those objectives in mind, Bluefish created a custom wireless management system.

Bluefish began by conducting an electronic survey of all existing corporate wireless users to better understand how wireless technology was being utilized within Cardinal. Using this data, an overall strategy was established. Each employee next utilized a custom Cardinal/Bluefish web portal to order individually approved devices and service packages. Devices were custom packaged with a Cardinal specific user guide, accessories, and programmed with Bluefish’s support number. Bluefish’s Help Desk team continues to manage the ongoing day-to-day support needs of those employees.

Cardinal saved more than $200,000 their first year with this particular project. “Bluefish not only made it quick and easy for the end-user to sign up, they gave administrators the tools we needed to manage and monitor the entire project,” said Tracey Tindale, Telecom Analyst and Wireless Administrator for Cardinal Health. “The development took less than three months from beginning to end, and we couldn’t be happier with the results.”